Refund policy

Refund & Return Policy

At Plastbat, each personalized product is made specifically for you based on the customization details submitted with your order. Because our products are custom-made, please read this Refund & Return Policy carefully before placing your order.

Custom & Personalized Items

All custom and personalized products are final sale.

We do not accept returns, exchanges, or refunds for reasons unrelated to product damage, defects, or an error made by Plastbat.

This includes, but is not limited to:

  • Changing your mind after placing the order
  • Ordering the wrong product, size, color, or style
  • Providing incorrect personalization details
  • Spelling mistakes or incorrect information submitted by the customer
  • No longer wanting or needing the product
  • Minor differences in color or appearance caused by lighting, screen settings, or the nature of the manufacturing process
  • Refusing or failing to receive the package

Please carefully review all customization details before submitting your order.

Damaged, Defective, or Incorrect Items

We will provide support if your order:

  • Arrives damaged
  • Arrives defective
  • Is significantly different from what you ordered due to an error made by Plastbat
  • Contains incorrect personalization caused by our production error

If there is an issue with your order, please contact us within 7 days of delivery at:

support@plastbat.com

Please include:

  • Your order number
  • Your full name
  • The email address used to place the order
  • A clear description of the issue
  • Clear photos or videos showing the product and the problem

Our support team will review your request and determine the appropriate solution.

Depending on the situation, we may offer a replacement or refund.

Refund Eligibility

Refunds are only available when the product is confirmed to be:

  • Damaged during delivery
  • Defective
  • Incorrect due to an error made by Plastbat

Because our products are custom-made and personalized specifically for each customer, we do not provide refunds, returns, or exchanges for any other reason.

Claims without sufficient photo or video evidence may not be eligible for a refund or replacement.

Return Shipping

In most cases, damaged, defective, or incorrect custom products do not need to be returned unless requested by our support team.

If a return is required because of an error on our side, we will provide you with the appropriate return instructions.

Please do not return any products without contacting us and receiving approval first. Unauthorized returns may not be accepted or refunded.

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method.

Once the refund has been processed by Plastbat, please allow approximately 1–3 weeks for the funds to appear in your account.

The exact processing time depends on your bank, credit card issuer, or payment provider and may vary between financial institutions.

Please note that once Plastbat has successfully issued the refund, any additional processing time is handled by your bank or payment provider.

Order Cancellation

Because our products are personalized and made to order, we may begin preparing or producing your order shortly after it is placed.

If you need to cancel or make changes to your order, please contact us as soon as possible at:

support@plastbat.com

If production or customization has already started, we may not be able to cancel, modify, or refund the order.

Incorrect Personalization Information

Customers are responsible for ensuring that all personalization information submitted at checkout is correct.

Plastbat is not responsible for errors resulting from incorrect information provided by the customer, including:

  • Incorrect names
  • Misspellings
  • Incorrect dates
  • Incorrect numbers
  • Incorrect colors or options selected by the customer
  • Other incorrect customization details

If the product is made according to the information submitted with the order, it will not be considered defective or incorrect.

Contact Us

If you have any questions about your order or this Refund & Return Policy, please contact us at:

support@plastbat.com

By placing an order with Plastbat, you acknowledge that you have reviewed and agreed to this Refund & Return Policy.